What to Expect
We believe in keeping equipment, financing, and repairs simple and transparent. Below you will find answers to our most common questions, details on how our warranty and repair guarantee works, and everything you need to know about our free pickup and delivery service.
Free Pickup and Delivery: No Hauling Required.
Getting large or heavy equipment to a service shop is one of the biggest headaches of ownership. We remove that barrier entirely. Western Premier Equipment offers free pickup and delivery for customers across our service area, whether you are dropping off equipment for repair or receiving a new machine.
Who it's for:
Residential, commercial, and municipal customers within our service area.
Service areas:
Heber City, Park City, Wasatch, Summit, Salt Lake, Utah, Weber, and Davis Counties, and surrounding areas.
How to request:
Call us or fill out the contact form and we will arrange a time that works for you.
Cost:
Free. No hidden fees, no fuel surcharges.
We also have outside sales associates available for on-site visits for commercial customers who need equipment assessed, demonstrated, or delivered to a job site or facility.
Our Warranty and Repair Guarantee.
When you buy from or have equipment serviced by Western Premier Equipment, you are backed by both the manufacturer's warranty on the equipment and our own commitment to standing behind our work.
Equipment Warranties
All new equipment sold through Western Premier Equipment comes with the manufacturer's standard warranty. As an authorized dealer for Husqvarna, Echo, RedMax, Scag, Exmark, Toro, Hustler, and others, we are equipped to handle warranty claims directly, so you do not need to navigate that process alone. Bring your equipment in, or contact us, and we will handle it from there.
Service and Repair Warranty
We stand behind every repair we complete. Our service work carries a warranty on both parts and labor, which varies by repair type and parts used. If something is not right after a repair, bring it back, and we will make it right. No runaround, no excuses.
- Manufacturer warranty honoured on all new equipment we sell
- Authorized warranty service for all brands we are certified for
- Repair and labor warranty included on service work
- Honest advice on whether repair or replacement makes more sense for your situation
Frequently Asked Questions
What brands do you sell and service?
We work with many common equipment brands and are an authorized dealer and certified service center for Husqvarna, Echo, RedMax, Scag, Exmark, Toro, Hustler, Kawasaki, and more. We also service most other major brands, including STIHL, Honda, Briggs & Stratton, Kohler, Shindaiwa, Billy Goat, and more.
Can you service equipment I did not buy from you?
Yes, we can service equipment you did not buy from us. We work on most makes and models regardless of where they were purchased. If you are unsure whether we can service your equipment, give us a call and we will let you know straight away.
Do you sell and install Husqvarna Automowers?
Yes, we sell and install Husqvarna Automowers. As an authorized Husqvarna dealer, we offer the full Automower robotic mowing lineup, including installation and service. Contact us to learn more or arrange a demo.
Is there a diagnostic fee for repairs?
Yes, there is a diagnostic fee for repairs. It applies to all service appointments, but if you approve the repair, the fee is credited toward the total cost of the work. You will always receive a clear, upfront estimate before we proceed.
How long does a typical repair take?
A typical repair takes 3 to 7 business days, depending on parts availability and the time of year. We will keep you updated throughout the process and notify you as soon as your equipment is ready.
Do you offer after-hours or weekend drop-off?
We do not currently offer after-hours or weekend drop-off. Our store hours are Monday through Friday, 8 AM to 5 PM. Please contact us to discuss drop-off arrangements outside of regular hours.
Do you carry parts and accessories?
Yes, we carry parts and accessories. We stock a wide range of common parts in-store and can special-order parts for most major brands. Parts are available for purchase even if you are doing the repair yourself.
Do you offer seasonal tune-up specials?
Yes, we offer seasonal tune-up specials. We run service promotions throughout the year, so visit our Deals page or give us a call to find out what is currently on offer.
Do you offer seasonal tune-up specials?
Yes, we offer seasonal tune-up specials. We run service promotions throughout the year, so visit our Deals page or give us a call to find out what is currently on offer.
Can I get a quote before committing to a repair?
Yes, you can get a quote before committing to a repair. We provide a full estimate after our diagnostic assessment, and no work begins until you have approved it. There are no surprise charges and no pressure to proceed.
Do you offer financing?
Yes, we offer financing. It is available on select equipment purchases and repairs through Sheffield Financial. Visit our Financing page for details, or ask us in store.
Still Have a Question?
Our team is always happy to help. Stop by our Heber City location, give us a call, or send us a message and we will get back to you promptly.